Terms and Conditions

Who We Are

We’re Bakewell Organics, a not-for-profit company limited by guarantee, dedicated to providing fresh, organic food boxes to our community. We aim to offer high-quality, ethically sourced food while supporting local growers and organic farming.

Ordering & Payments

  • All orders are placed through our platform, Ooooby.
  • You can browse, customize your order, and manage your subscription there.
  • Payments are collected after delivery or collection to allow for adjustments due to substitutions or changes.

Order changes or cancellations must be made through Ooooby before the cut-off time, usually Monday PM of the delivery week. After that, we can’t guarantee modifications.

What’s in Your Box

  • We strive to provide the freshest, highest-quality organic produce available.
  • Occasionally, items may be replaced with similar alternatives due to availability.

While we prioritize certified organic suppliers, we also support local growers who follow organic principles but may not have certification.

Note: Organic produce may not always look “perfect,” but it’s always fresh and delicious!

Delivery & Collection

  • Delivery drivers are selected based on your postcode.
  • If we don’t yet cover your area, we’ll provide collection point options.

If you’re not home, we’ll leave your box in a safe place (if one is provided).
By specifying a safe place, you accept responsibility for the box once delivered.

We are not liable for loss or damage to boxes left in your safe place.

Food Safety & Allergies

  • Please wash all produce before eating.
  • While we try to avoid cross-contamination, we cannot guarantee allergen-free produce.
  • Our packing facilities handle a variety of produce; cross-contamination may occur despite strict hygiene practices.

Returns & Refunds

  • Let us know within 24 hours if there’s an issue with your box.
  • Returns are not accepted due to the perishable nature of the food.
  • We may offer a refund or credit—please provide details and photos if possible.

Your Personal Information

  • We respect your privacy and use your data only to manage orders and communicate with you.
  • We do not share or sell your personal details.
  • For more, check our Privacy Policy below.

Changes to These Terms

We may update these T&Cs occasionally. The latest version will always be on our website.

Continued use of our services after changes implies acceptance of the updated Terms.

Questions? Contact us at hello@bakewellorganics.org

Bakewell Organics Policies

Health & Safety Policy (Volunteers)

Our Commitments:

  • Provide a safe environment.
  • Offer guidance on lifting, food handling, and equipment use.
  • Ask volunteers to wear appropriate clothing and closed-toe shoes.

We Ask You To:

  • Follow health & safety instructions.
  • Share any medical conditions relevant to volunteering.
  • Report accidents or unsafe conditions immediately.

Modern Slavery Policy

We are committed to ethical practices and a supply chain free from exploitation.

  • Work only with ethical suppliers.
  • No tolerance for forced labor or exploitation.
  • Take immediate action if unethical practices are discovered.

Equality & Discrimination Policy

We believe in fairness, kindness, and respect for all.

  • No discrimination based on age, gender, race, religion, disability, sexual orientation, etc.
  • We strive to create a welcoming, inclusive space.

Data Protection & Privacy Policy

We comply with UK data protection laws to keep your data safe.

We Collect:

  • Name, contact details, payment info (handled securely), and any info you provide.

We Use It To:

  • Manage your orders.
  • Communicate updates (if you’ve opted in).

We never sell or share your data.

To access or delete your data, contact:
hello@bakewellorganics.org

Environmental Policy

We care about the planet and aim to minimize our environmental footprint.

Our Practices:

  • Source organic and ethical food.
  • Use minimal, recyclable, or compostable packaging.
  • Donate or compost surplus food.

How You Can Help:

  • Return reusable packaging.
  • Recycle and compost.
  • Support local and organic choices!

Volunteer Code of Conduct

We want a positive, respectful environment for all volunteers.

Expectations:

  • Be kind and respectful to all.
  • Show up on time or give notice if unavailable.
  • Follow health & safety guidelines.

Have concerns? Please speak to a team member.

Complaints & Feedback Policy

We welcome your feedback and want to improve.

How to Reach Out:

Your voice helps us do better—thank you!